Frequently Asked Questions

Where do you source your seafood from?

From Fulton Fish Market, which means you have access to incredibly fresh seafood from the best regulated waters in the world. Until recently, this type of access was limited to local chefs and restaurants, but now that abundance is directly available to you! You can read more about our sourcing process here.

Is my seafood sustainable?

Yes! Here at The Fish Drop, we believe it's extremely important that we all work towards preserving our fisheries, and don’t overtax our precious oceans. We procure sustainably caught or raised seafood, and our Neighborhood Fish Drop program focuses exclusively on wild, US-caught seafood. You can learn more about our sustainable seafood philosophy here.

Will my fish be frozen? How will it be delivered?

 Our fish is never frozen (unlike other subscription and delivery services). We purchase the freshest seafood available,  then pack it in our biodegradable and recyclable packaging, before shipping via FedEx. We only use food safe gel packs (no dry ice here), which keeps the seafood cold, without the risk of freezing. When your shipment arrives, you can cook it immediately, or store it in your refrigerator for later. You can read more on our packaging and shipping here.

How do I make changes to my account?

Making changes to your account is easy. Check out our Customer Support page to find frequently requested changes. Or, Contact Us if you'd like to send us a message.

Can I build a custom subscription box?

Want something you don't see? We may be able to create a custom box or series of boxes for you! Reach out to us and let us know what you'd love in your perfect subscription box, and the frequency that you'd like to receive it.